Privacy Policy

Last updated: June 2026

1. Introduction

Kai-9 ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or purchase our products. By using our website, you agree to the terms of this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Identity Data: Name, title.
  • Contact Data: Email address, delivery address, billing address, telephone number.
  • Transaction Data: Details about payments and orders placed with us.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
  • Usage Data: Information about how you use our website and products.
  • Marketing Data: Your preferences in receiving marketing from us.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders, including shipping notifications and order updates.
  • To manage your customer account and respond to enquiries.
  • To send you marketing communications where you have opted in to receive them.
  • To improve our website, products, and services.
  • To comply with legal and regulatory obligations.
  • To prevent fraud and ensure the security of our platform.

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (to fulfil your order), compliance with a legal obligation, our legitimate interests (to operate and improve our business), and, where applicable, your consent (for marketing communications).

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device. You can control and manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

6. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your information with trusted third parties in limited circumstances:

  • Payment processors to handle secure payment transactions.
  • Courier and logistics partners to fulfil and deliver your orders.
  • Email marketing platforms where you have consented to receive communications.
  • Analytics providers to help us understand how our website is used.
  • Legal authorities where required by law or to protect our rights.

All third parties we work with are required to handle your data in compliance with applicable data protection laws.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order data is typically retained for 7 years in accordance with UK tax law. Where you have consented to marketing, we will retain your data until you withdraw your consent.

8. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data in certain circumstances.
  • Right to restrict processing: Request that we limit how we use your data.
  • Right to data portability: Request your data in a structured, machine-readable format.
  • Right to object: Object to our processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@kai-9.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: privacy@kai-9.com
Address: Kai-9, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been breached.