Shipping & Returns

Free UK Next-Day Delivery

All UK orders are dispatched the same day if placed before 2pm (Monday–Friday, excluding bank holidays). Orders placed after 2pm or on weekends are dispatched the following working day. Delivery is via Royal Mail Tracked 24 or a comparable next-day courier service.

Delivery Times

• UK Standard (Free)Next Working Day
• UK Express (Free)Same Day Dispatch
• International (Europe)3–5 Working Days
• International (Rest of World)5–10 Working Days

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel in real time. If you have not received a tracking email within 24 hours of placing your order, please check your spam folder or contact us at support@kai-9.com.

Packaging

Every Kai-9 is packaged with care in protective, sustainably sourced materials. We take pride in the unboxing experience — your order will arrive in premium presentation packaging worthy of the product inside.

How to Initiate a Return

1. Email us at support@kai-9.com with your order number and reason for return.
2. We will respond within 1 business day with a prepaid return label (UK customers).
3. Pack the item securely in its original packaging and drop it off at any Post Office.
4. Your refund will be processed within 3–5 working days of us receiving the return.

Faulty or Damaged Items

In the unlikely event that your Kai-9 arrives damaged or develops a fault within the 12-month warranty period, please contact us immediately. We will arrange a free replacement or full refund at your preference, and cover all associated postage costs.

Refund Processing

Refunds are issued to the original payment method within 3–5 business days of us processing your return. You will receive a confirmation email once your refund has been issued. Please note that your bank or card provider may take a further 2–3 working days to reflect the credit.